Mantis Financial Group Mission Statement
At Mantis Financial Group, we pledge to provide distinctive quality and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers and partner vendors.
The success of Mantis Financial Group is determined by our success in operating as a unified team. We have to earn the trust and respect of our customers every day in order that the customers make the decision to choose our services. We sell service and service is provided by people. There are no magic formulas.
Our success is built by creative, productive employees who are encouraged to make suggestions while thinking "outside the box." Every job is essential to fulfilling our mission everyday to the people who trust and respect us. The primary goal of Mantis Financial Group and each of our employees is to live our mission statement and continue to be an industry leader. We achieve this through dedicated hard work and commitment from every employee. It is the desire of Mantis Financial Group to have every employee succeed in their job and be part of achieving our goals.
Goals, Values and Beliefs
Our goal at Mantis Financial Group is simple -- extraordinary customer service as we meet our customers’ needs in the debt settlement industry. Our goal is accomplished by the commitment of every employee.
Our values and beliefs require that we:
- Treat each employee with respect and listen to their input on how to continually improve our service goals.
- Treat each employee fairly. Mantis Financial Group does not tolerate discrimination of any kind and encourages all supervisors to involve employees in problem solving creativity. When problems arise, the facts are analyzed to determine ways to avoid similar problems in the future.
- Provide the most effective and efficient corrective action in resolving customer service issues to ensure our customers' satisfaction.
- Have an open door policy which encourages interaction, discussions and the exchange of ideas to improve the work environment and increase our productivity.
- Deliver competitive, outstanding service to our customers and, where required, partner our customers with vendors who share our vision.
- Make "Do It Right The First Time" our commitment as a team.
Mantis Financial Group was created on August 27, 2007, as a complete fulfillment debt management corporation. We pride ourselves on meeting the needs of consumers, ensuring that their creditors have few options for placing themselves first during this economic meltdown. We know that good deals are found every day, but great deals are negotiated. Our customers rely on us to take care of their needs.
Mantis assumes full responsibility for educating our clients on strategic methods of debt management. This helps the client understand how and why creditors are willing to settle. More importantly, we create an affordable program for the client that shows them a way to become debt free. Interestingly enough, this strategy is the exact reverse concept of the creditor's recipe for putting the average consumer in debt.
Mantis has grown quickly - nearly one hundred employees in just over a year - by proudly standing behind the product we offer to the public. If we are unable to settle any debt, our clients owe us nothing. We are currently licensed through IAPDA, the International Association of Professional Debt Arbitrators.
Simply put, our goal is to be part of the solution, not the problem. We understand that consumers must take action and ask for help during these troublesome times. They cannot passively rely on others – the government, the creditors – to help them through their own financial crisis. It’s been said that it’s fun to get into debt but a real pain to get out. Our goal is to minimize that pain and to offer real solutions for consumers. There are a few good settlement companies out there to work with, and we are proud and happy to be counted among them. Our direct relationships are built on trust, honesty and integrity.
Mantis Financial Group employees, partners in our success, make our mission statement come alive in the way they work with every customer. With the entire staff of Mantis Financial Group participating in making our vision of distinctive quality and unparalleled customer service real, we are headed for even greater success.
